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Privacy Policy

Thanks for visiting resettonourish.com. As a nutritional therapist, your privacy is important to me. This Privacy Policy explains how I collect, use, disclose, and protect your personal information when you use my website, newsletter, booking system, online calls, payment system, blogs, service products, and related services (collectively, the “Services”). By using my Services, you agree to the terms of this policy. 

Any personal data collected by RESET TO NOURISH is used in accordance with the European Data Protection Regulation (GDPR). 

 

1. WHAT WE DO

RESET TO NOURISH provides nutritional therapy services to clients to improve their health through diet and lifestyle interventions. We focus on preventative healthcare and the optimisation of physical and mental health. Through nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advices. 

 

2. HOW WE OBTAIN YOUR PERSONAL DATA 

We collect the following types of information: 

Personal Information You Provide: 

  • Contact Details: Name, email address, phone number, and mailing address (e.g., when signing up for our newsletter or booking services). 
  • Health/Goals Information: Details you provide about your health, dietary preferences, supplement and medicine details, biochemical test results, clinic notes, or wellness goals (e.g., during consultations, by completing a nutritional therapy questionnaire or via service purchases). 
  • GP contact information: Details you provide by completing the Case History form
  • Payment Information: Credit/debit card details, billing address, and transaction history (processed securely via third-party payment processors like Stripe).
  • Communication Data: Messages, call recordings (if applicable), and feedback shared via online calls, emails, or contact forms.
  • Account Credentials: Username and password (if you create an account).

Automatically Collected Information:

  • Cookies: We use cookies to enhance user experience, track preferences, and analyse traffic. You can disable cookies in your browser settings, but some Services may not function properly.
  • Usage Data: IP address, browser type, device information, pages visited, and interactions with our website (via cookies and analytics tools like Google Analytics). 
 
 
 3. HOW WE USE YOUR INFORMATION

We use your information: 

  • To deliver our Services (e.g., schedule appointments, process payments, provide coaching sessions). 
  • For marketing purposes (newsletters, blog updates, and promotional materials), with your expressed consent only. 
  • To improve our website, Services, and customer support. 
  • To Comply with legal obligations and protect against fraudulent activity.

We undertake to protect at all times your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage. 

 

4. INFORMATION WE GET FROM OTHER SOURCES

We may obtain sensitive medical information in the form of test results from biochemical testing companies. We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest. We may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective. 

 

5. SHARING YOUR INFORMATION 

We will keep your information confidential. We will only disclose your information to other third parties with your express consent except the following categories of third parties: 

  • Our registrant body and professional association 
  • Third-Party Service Providers (e.g., payment processors, email marketing tools like Mailpoet, video conferencing platforms like Zoom and Google Meet, and booking systems like Cal.com) on the understanding that they keep the information confidential 
  • Anyone to whom we may transfer our rights and duties under any agreement we have with you 
  • Legal Compliance: If required by law, court order, or to protect our rights. 
  • Supplement companies and biochemical testing companies, as part of providing you with direct healthcare. We will not include any sensitive information.

We will seek your express consent before sharing your information with your GP or other healthcare providers. However, if we believe that your life is in danger, then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or a GP in case of self-harm) using the legal basis of vital interests. We may share your case history in an anonymised form with our peers for professional development purposes. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines, or online professional sites. We will seek your express consent before processing your data in this way. 

We never sell your personal information to third parties. 

 

6. DATA RETENTION

Following completion of your healthcare, we retain your personal data for the duration specified by our professional association’s guidelines and as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or process any complaint you may make. In this case, the legal basis of our holding your personal data is for contract administration. 

For example: 

  • Newsletter data is retained until you unsubscribe. 
  • Payment records are kept for accounting purposes as required by law. 
 
7. YOUR RIGHTS

You have the right, subject to exemptions, to: 

  • Have your information deleted 
  • Have your information corrected or updated where it is no longer accurate 
  • Ask us to stop processing information about you where we are not required to do so by law or by our registrant body’s and professional association’s guidelines. 
  • Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine-readable format, and have the right to transmit that data to another controller, without hindrance from us. 
  • Object at any time to the processing of personal data concerning you.

If you would like to access your data or invoke any of the above rights, you must write to [email protected]. You do not need to give a reason to see your data. Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. 

Our response will include the details of the personal data we hold on you, including: 

  • Sources from which we acquired the information 
  • The purposes of processing the information 
  • Persons or entities with whom we are sharing the information.

We do not carry out any automated processing, which may lead to an automated decision based on your personal data. 

 

8. SECURITY

We only use information that may identify you under GDPR. This requires us to process personal data only if there is a legitimate basis for doing so, and that any processing must be fair and lawful. 

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared to provide direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. 

We also ensure the information we hold is kept in secure locations, and restrict access to information to authorised personnel only. We implement industry-standard measures to protect your data, including SSL encryption (which masks data so that unauthorised users cannot see or make sense of it) for website transactions and to protect personal and confidential information held on equipment such as laptops. We ensure external data processors that support us (marketing providers, payment gateways, etc.) are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person is processed. 

However, no method of transmission over the internet is 100% secure. 

 

9. WEBSITE TECHNICAL DETAILS 

9.1. Automatically Collected Information 

When you visit our website, we automatically collect certain technical information about your device and browsing actions. This may include: 

  • IP addresses 
  • Browser types and versions 
  • Operating systems 
  • Device types 
  • Time zone settings 
  • Pages visited and time spent on each page 
  • Referring to website addresses

9.2. Cookies and Tracking Technologies 

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. The types of cookies we use include: 

  • Essential cookies: Required for basic website functionality 
  • Analytical cookies: Help us understand how visitors interact with our site 
  • Functional cookies: Remember your preferences to provide personalized features 
  • Advertising cookies: Deliver targeted advertisements based on your interests.

You can manage or disable cookies through your browser settings. However, please note that some website features may not function properly if cookies are disabled. 

9.3. Log Files 

Our website maintains log files that record data each time a device accesses the server. This information may include: 

  • IP address 
  • Date and time of access 
  • Name of the accessed file 
  • Amount of data transferred 
  • Access status (successful transfer, error, etc.) 
  • Web page from which the file was accessed 
  • Operating system and browser software used.

We use this information to analyse trends, administer the site, track user movements, and gather demographic information for aggregate use.


10. THIRD-PARTY LINKS

Our website may link to external sites (e.g., blogs, resources). We are not responsible for their privacy practices.

 

11. UPDATES TO THIS POLICY

We may update this policy periodically. Changes will be posted on this page, and material updates will be communicated via email or website notice. 

 

CONTACT US

For questions, requests, or concerns about this Privacy Policy, contact us at: 

Email: [email protected]